Communication

A lack of communication is a huge pet peeve of mine. While some of my clients are really great about it, others dont and some ( like what happened this morning ) are random.
I have a puppy that has been super consistent with daycare monday threw thursday if something comes up the owner would email me right away and let me know. Super nice considering he drops off at 7am. But this morning, nothing. He didnt show up, no email, no phone call, nothing. So this means I got up and dress before the sun for nothing. It leave me wondering, will he be here tomorrow? Will I every see them again?Are they ok? Did I do something wrong? I wish people would just tell me that they decided to do something else.Then at least I know, and if I did something wrong that they would let me know. At least then I could fix it.
I have another client. They drop off at 6:30 am but they dont ever call, text or email they just show up. Luckily everytime I just happen to be up at that hour.
The worst though are the people that make a boarding reservation then dont show up at all. Ive had whole days with drop off spread out over the course of the day and have had NO ONE show up.... so then I am stuck at the house waiting around for people that and no reason as to why. I would much rather know you decided to go with someone else, that your trip was canceled, that you just didnt like me or the property. Seriously it wont hurt my feelings, I depend on that money for rent and food, I'd much rather people be honest with me and be able to fill that kennel with another dog then to have it empty.
I've started to tell people there are solid times for pick ups and drop off with fines if they are late, BUT if they communicate with me I am totally flexible. We'll see how that works out in the long run....